Get help turning videos into tutorials, recipes, and shopping lists.
Find quick answers or reach the Elaro team. We'll help you capture links, organize collections, and troubleshoot imports so you can keep creating.
Tip: imports stuck?
Email us the URL and we'll debug it fast.
Quick fixes
Import fails on a link
Check the video is public and copy the full share URL. If it's a Remix/Duet, email us the link and we'll attempt to process it manually.
Shopping list is missing items
Review the extracted ingredients before shopping and add anything that is missing. If the import looks wrong, email us the public video link so we can investigate.
FAQs
How fast does Elaro process a video?
Processing time varies with the video and your connection. Keep Elaro open while a new item is being prepared; if it remains stuck, send support the public link.
Does Elaro work offline?
Elaro does not work offline. You need an internet connection to be able to access all content in Elaro.
Need direct help?
Email us and we'll get back within one business day. Include the video link and a screenshot if you can.
Email support